Support

We want to help you

How to troubleshoot your app

First of all make sure that you are using the latest version of the app. You can find a possible new release in “Updates” in the Mac App Store app on your Mac, or with “Check for Updates...” in the application menu in the app if you bought the it directly from us.

Another thing you can try is to move the app to the trash and redownload it to make sure that something in the app is not damaged.

Preferences

Some problems can be caused by corrupt preferences. You can fix this deleting the old preferences.

How to delete preferences
Quit the app and open the Terminal app in /Applications/Utilities and write the following command for your app on one line and then press Enter.
App Command
Lingon X 6 defaults delete com.peterborgapps.LingonX6
Lingon X 5 defaults delete com.peterborgapps.LingonX5
Lingon X 4 defaults delete com.peterborgapps.LingonX4
Lingon X 2 defaults delete com.peterborgapps.LingonX2
Lingon X defaults delete com.peterborgapps.LingonX
Lingon 3 defaults delete com.peterborgapps.Lingon3
Lingon 2 defaults delete com.peterborgapps.Lingon
Smultron 11 defaults delete com.peterborgapps.Smultron11
Smultron 10 defaults delete com.peterborgapps.Smultron10
Smultron 9 defaults delete com.peterborgapps.Smultron9
Smultron 8 defaults delete com.peterborgapps.Smultron8
Smultron 7 defaults delete com.peterborgapps.Smultron7
Smultron 6 defaults delete com.peterborgapps.Smultron6
Smultron 5 defaults delete com.peterborgapps.Smultron5
Smultron 4 defaults delete com.peterborgapps.Smultron4
Smultron 3 defaults delete com.peterborgapps.Smultron
Sandkorn defaults delete com.peterborgapps.Sandkorn

Mail our support

If you can’t find a solution to your problem or just want to get in touch with us, you can email us at support@peterborgapps.com

How do I uninstall an app?

You can uninstall our apps with a few easy steps:

  1. Drag the app to the trash
  2. (Optionally) Delete the preferences by following the guide under Preferences above

If you want to uninstall any Lingon X app and have authenticated at least once, you can also delete any files beginning with “com.peterborgapps.LingonX” in two folders: /Library/LaunchDaemons and /Library/PrivilegedHelperTools (or use the Uninstall button in Preferences - Advanced if you use the latest version)

If you want to uninstall Lingon X and have the agent running, which is the default setting, you can stop the agent by opening Preferences in Lingon X and uncheck the “Agent: Run” box or stop the “Lingon X Agent” process or just restart your Mac.

And if you want to delete all Lingon X preferences then delete the following folder:

~home folder~/Library/Application Support/Lingon X

And to delete every trace of an app you can also check

~home folder~/Library/Containers/

to see if has any folder beginning with “com.peterborgapps.” and you can then delete the folder corresponding to the app you want to delete.