How to troubleshoot your app
First of all make sure that you are using the latest version of the app. You can find a possible new release in Updates in the Mac App Store app on your Mac or with Check for Updates... in the apps's application menu if you bought the app directly from us.
Another thing you can try is to move the app to the trash and redownload it to make sure that something in the app is not damaged.
Some problems can be caused by corrupt preferences. You can fix this deleting the old preferences.
- How to delete preferences
- Quit the app and open the Terminal app in /Applications/Utilities and write the following command for your app on one line and then press Enter.
App Command Smultron 9 defaults delete com.peterborgapps.Smultron9 Smultron 8 defaults delete com.peterborgapps.Smultron8 Smultron 7 defaults delete com.peterborgapps.Smultron7 Smultron 6 defaults delete com.peterborgapps.Smultron6 Smultron 5 defaults delete com.peterborgapps.Smultron5 Smultron 4 defaults delete com.peterborgapps.Smultron4 Smultron 3 defaults delete com.peterborgapps.Smultron Lingon X 4 defaults delete com.peterborgapps.LingonX4 Lingon X 2 defaults delete com.peterborgapps.LingonX2 Lingon X defaults delete com.peterborgapps.LingonX Lingon 3 defaults delete com.peterborgapps.Lingon3 Lingon 2 defaults delete com.peterborgapps.Lingon
If you can’t find a solution to your problem or just want to get in touch with us, you can email us at firstname.lastname@example.org
How do I uninstall an app?
You can uninstall our apps with a few easy steps:
- Drag the app to the trash
- (Optionally) Delete the preferences by following the guide under Preferences above
If you want to uninstall any Lingon X and has authenticated once, you can also delete any files beginning with "com.peterborgapps.LingonX" in two folders: /Library/LaunchDaemons and /Library/PrivilegedHelperTools
If you want to uninstall Lingon X 4 and has the agent running, which is the default setting, you can stop the agent by either opening Preferences in Lingon X and uncheck the "Agent: Run" box or just quit the LingonX4Agent process in Activity Monitor after you have emptied the trash after following the uninstall process above (or just restart your Mac).